Microsoft Launches Dynamics CRM Online

Microsoft rolled out its Dynamics CRM Online platform today as a generally available service. The rollout represents a challenge to Salesforce.com's hosted customer relationship management (CRM) offerings. It also represents a milestone in Microsoft's general "software plus services" strategy. This release is long due and is finally there. The price is very competitive and will be a hard competitor to Salesforce.com and SugarCRM. Also, Microsoft is hosting this themselves and will include quite a lot of features and functionality such as 100 workflows in the product.

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