The Future State of the CRM Market

Tough economic times for North American enterprises will create uncertain, challenging environments for corporate CRM systems, according to an AMR Research report. Here's what you need to know about the CRM market and the vendors who will be left standing in 2012. The market is very interesting at the moment with lots of companies moving into software-as-service environments. This market will continue to grow and niche players will be able to compete in selected verticals. It is about the value that the vendor can provide to the end user organization.

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